Q: How do I add a new asset to the system?
A: If the item is ‘new’ (i.e. the make, model or part number isn’t currently in the system), you first need to include it in your Item Catalog. This process is easy… just navigate to the “Items” menu and search for the item in the S2Mobility “Master Catalog”. Drag and drop the item to your catalog and you’re ready to scan the Serial Number, IMEI, or other barcoded identifiers.
If the item type already exists in your catalog, simply scan the asset’s serial number in the “Global Search” box – the system will determine if the asset has already been registered, and, if not, will automatically take you to the “Asset Registration” page so you can scan the required identifiers (Serial Number, Asset Tag, MEID, etc.) Once the required barcodes have been scanned, the asset is ‘registered’.
Q: Is it possible to have the S2 system update data in my company’s ServiceNow system?
A: Absolutely. You need to contact the S2Mobility technical support staff and discuss the details of your specific requirements, but the S2 system supports integration with ServiceNow (and other ITSM and Help Desk systems).
Q: Can I track more than one address for each user? For example, their home address and their shipping address?
A: The S2 system supports multiple addresses for each user – including ‘home’, ‘work’, ‘ship to’, ‘bill to’ and ‘remote’ addresses. The default configuration tracks both the user’s Home and Ship To address. If additional address types are required, contact your S2 technical representative and they will activate as many new address types as you need.
Q: How’s the easiest way to find out if a device is already in the S2 system?
A: Use the “Global Search” option in the S2 Admin Console – simply scan one of the barcodes on the device (the Serial Number, IMEI, MEID, Asset Tag, etc.) into the search box. The system will determine if the device exists – and display the current status and complete history of the asset. If the device is found, the system can even navigate you to the appropriate form for processing – for example, if the asset is currently in the Inspection workflow, the system opens the appropriate inspection form; if the asset was returned from a user, but hasn’t been received in the system, you’ll be taken to the “Receiving” form so you can process the asset back into inventory.
Q: What is the “Employee ID” and how is it used?
A: The S2 system uses the Employee ID (EID) to uniquely identify each user. Normally, this ID comes from your HR or ITSM system, but it can also be any value that uniquely identifies the user. In many cases, this is the employees work email address – as long as it is unique for your company, the S2 system will accept it.